The format of this page was redesigned on May 5, 2003. We are no longer posting actual questions received. We are stating general answers to the most common questions we get. This page will
be categorized as follows: Decorative cabinet hardware questions: knobs and pulls
Switchplate and bath hardware questions
How to place an order & site navigation questions
Shipping or freight calculation questions | Freight calculation examples
Ordering information page questions (shopping cart)
Product information questions: Accuride, Hera, Rev-A-Shelf, Omega, Rock Solid, Lenape, etc.
Custom made cabinet door and drawer front questions
Scroll to the top to click on any manufacturers section link in our web site. Decorative cabinet hardware questions: knobs and pulls
Q. In answer to do we sell 'ABC' kind of knob or cabinet pull?
A. We offer knobs and pulls in the following materials:
Granite knobs and pulls from Turned In Stone. Other stones available, customers can supply their own Marble, Limestone, etc.
Wildlife, forest, nautical, sports and fish themed knobs from BuckSnort Lodge & Premier
Hardware Designs.
Corian®, Gibraltar®, Earthstone®, Formica Solid Surface®, Hi-Macs®, Staron®, and Avonite® knobs and pulls from Rock Solid.
Pewter knobs and pulls from Glover & Smith. (limited selections on closeout)
Porcelain (ceramic) knobs and pulls from Amerock..
Stainless steel knobs, T-pulls, and bar pulls from Arthur Harris. (Top of the Line 303 grade stainless steel)
Stainless steel arch pulls, wire pulls, slant pulls, and knobs from Siro Designs.
European Railing pulls from Siro, also from Arthur Harris (stainless steel).
Solid Brass cabinet knobs and pulls from Classic Brass, Schaub&Company, and Siro too.
Solid Bronze cabinet knobs and pulls from Classic Brass and Schaub&Company.
Tropical fish, dolphin, and hand painted knobs from Siro Designs.
Theme knobs from Premier Hardware Designs, Siro Designs, Schaub&Company, BuckSnort Lodge, and Glover & Smith.
(Themes such as animal lifeforms, insects, vegetables, fruits, seashore life, forest twigs, and other odds and ends.)
Wood knobs and pulls from Siro.
Solid steel commodity priced pulls in multiple metallic finishes in the Siro Penny Savers collection.
Q. Do you stock many cabinet pulls?
A. We have set up avenues to bring in most products quickly. We stock some of the more requested knobs and pulls. For the custom knobs and pulls, most are set up as direct
ships. It is very difficult to predict who will want what color granite knob or which Corian pull with which metal accents. Custom hardware is ordered as we receive orders. And we place orders right away without delay.
Q. What are the general lead times?
A. They vary by manufacturer. Some are as little as a few days, most are 1 to 3 weeks. We have a couple of vendors that make their hardware to order and they can take 3 to 5
weeks in some cases. We will always give estimated lead times when you order. Q. Do you have oddball sized pulls? Unusual hole centers?
A. Yes, check out our Weird hole center to center page for quick reference to various measurements. Q. Do you have arch pulls, bow pulls?
A. Yes, Siro Stainless Steel Collection, Siro Metro collection. Classic Brass Classic Collection too.
Q. Do you carry bar pulls, European Railing?
A. Yes, Siro European Railing and Arthur Harris Stainless Steel bar rails. Q. Can I order just one knob or pull?
A. Most certainly. We encourage
sample orders when you are not certain how the knob or pull will look in your kitchen or bath. TOP of page
Switchplate and bath hardware questions Q. What kind of switchplates do you sell?
A. Solid surface plates from Rock Solid.
Made of Corian, Gibraltar, Earthstone, Formica, Hi-Macs, Staron, Meganite. Other new solid surface material can be used, please inquire. Custom configurations.
Wood switchplates from C&R Woodcrafters. Unfinished, tung oil, stained, or clear coated. Custom configurations available. Sizes up to 8-bank wide or larger.
Deocrative switchplates from VickiLane Design.
Porcelain (ceramic) switchplates from Lenape. Pfaltzgraff Accents patterns too. (on closeout)
Aluminum Diamond plate switchplates from Blazin' Cool Parts.
We are looking for a source for other metallic switchplates.
Q. Do you make custom switchplates?
Rock Solid can make solid surface switchplates with various standard configurations in any order. Oversized plates and special cutouts have to be quoted and do carry a premium price.
C&R Woodcrafters will produce their wood switchplates just about any way you ask. Most pricing information for special options is posted in that section of our web site.
The Lenape switchplates shown on our site is all there is in porcelain. No custom jobs are produced. These plates are made from molds. (They are also on closeout, production stopped on them.)
Q. What kind of bath hardware do you offer?
A.Ceramic pool and bath hardware from AC Products. Tons of color choices and selections.
Porcelain fixtures from Lenape. Much to choose from.
Matching solid surface material bath hardware from Rock Solid.
Granite towel bars, towel rings, and TP holders from Turned In Stone.
Modern towel bars, TP holders, pole systems from Siro Designs.
Designer bath hardware from Doug Mockett.
Q. Do you have black ceramic bath hardware?
A. Yes, check out the AC Products series 700 page or the recessed bath hardware page. You will see selections for towel bars, TP holder, soap dishes, corner shelves and more is
gloss black ceramic. Q. Do you carry glass shelves?
A. Yes, Lenape tempered glass shelves, free floating mounts. Also Lucite bath shelves.
Soon more glass shelf choices coming. TOP of page
How to place an order questions & site navigation questions Generalized answer: you can order on-line, by phone, by fax, mail order, or submit most of your data via e-mail. Select this link for more information on the five ways to order with us. Q. How do I copy my data into your on-line ordering form?
A. We
ask that you jot down notes as you review our web pages. Our on-line ordering form is not a shopping cart, you will need to manually type in your name, address, credit card info as with any other shopping cart. But you
must also type in your part numbers in to the part numer fields. Description fields and comments fields are available for your use also. It is simple to use, and of course you can call us too if you do not wish to order
on-line. The ordering form will also open in a NEW window so you can keep your working web site window open and not lose the page you were on. Q. Do you have a site search feature?
A. We have added Google search to our web pages. There is also a Site Navigation Page which outlines most of the products, text only for quick downloads. If you do not find a reference for what you are looking for, e-mail us. Q. How do I know what data to submit to properly place an order with Eclectic-ware?
A. In most every section of our web site, we have a how to order page
for that brand of hardware, or ordering instructions near the bottom of the page. Specific answers and outlines for that product can be found there. Please do note that there are multiple finish options, combination
pieces, and size options for many brands of hardware. Please ask us any questions you like during or prior to ordering. Q. Can I order samples first?
A. Most certainly, we have no minimum order. And we
encourage samples for custom made hardware and even the mainstream hardware. We know it is difficult to completely determine the look of a piece of hardware from an image on your computer screen. It is better to order
one or two, rather than a bunch if you are uncertain. Solid surface hardware and marble and granite knobs are nor-returnable. Please do order samples if you are uncertain.
Q. I have a Corian countertop, will the Corian knobs and switchplates match?
A. You better believe it. Rock Solid uses the actual Solid Surface material to make their hardware. If you want Sandstone, Platinum,
Sahara, Maui, etc., that is what you will get. It will be an exact color match. TOP of page Shipping or freight calculation questions
Q. Can we see examples of freight charges?
A. Yes. We are aware of companies that charge outrageous freight rates. We posted many examples of freight charges we apply to orders. Follow this link to that web page. Q. How do I know how much freight will be?
A. We can estimate it prior to ordering
if you like. The way we calculate the freight charge is by your zip code and the weight of the package. If real light, we will utilize Priority Mail to save you money. UPS ground is our preferred carrier and we will
charge you the UPS rate. Too many companies try to profit off freight. Freight is not a salable item. It is not meant to make a company money. Any company that shows you a tier structure for value of the order to the
increase in freight can be ripping you off. If we ship a 20 pound box to Georgia, it will cost less than shipping the same box to California (we're Florida based). Distance and weight determine freight. The same is true
about value. A $500 order weighing 7 pounds and a $10 order weighing 7 pounds have the same freight cost! We will add insurance for valuable orders, and the UPS charge is 70 cents per hundred dollars after the first one
hundred.
If you are worried about being gouged, don't be. We will estimate the freight in advance if you ask. And we treat our customers fairly. Q. What about shipping outside the USA?
A. We compare rates before shipping out of the country. In most cases we use International Priority Mail, or International First Class Mail due to the attractive rates the US Postal Service offers.
For Canada we
will ship via International Priority Mail or via UPS, whichever is the best rate for your area.
Alaska, Hawaii, and US Territories we use domestic Priority Mail mainly. It is a great rate in most cases. We can ship
via UPS 2nd day air or overnight if you request it. Q. Do you air ship packages?
A. Yes, upon request. We will also give you additional information, such as, packages going from Florida to most of the
Southeastern US is 2-day travel. If you ask us to send it UPS 2nd day air, we will tell you that normal ground is already 2-day service. We are not going to charge you for something when there is no need to send it
second day. We are customer service oriented and we will always inform you of your options and how to save you money. TOP of page
Ordering information page questions (shopping cart) Repeated question: Q. How do I copy my data into your on-line ordering form?
A. We ask that you jot down notes as you review our web pages. Our
on-line ordering form is not a shopping cart, you will need to manually type in your name, address, credit card info as with any other shopping cart. But you must also type in your part numbers in to the part numer
fields. Description fields and comments fields are available for your use also. It is simple to use, and of course you can call us too if you do not wish to order on-line. The ordering form will also open in a NEW
window so you can keep your working web site window open and not lose the page you were on. Q. Why don't you have a shopping cart like other web sites?
A. We could set up a shopping cart, but with all the
custom hardware that we now offer, there would be over 4 million part numbers. AND WE WOULDN'T CATCH MISTAKES IF PROCESSED AUTOMATICALLY BY A ROBOT. Several examples:
1. Accuride Flipper door slides, sometimes hinge
plates are forgotten, sometime extra connecting clips that are not needed are added to the order.
2. Hera Lighting, we compare the number of SlimLites or other lights to the connectors, power cords, touch dimmers,
etc. If your configuration looks odd, we question it! A robot wouldn't.
3. Rock Solid or Turned In Stone custom hardware. Both are nonreturnable. We use optical mouses on our computers and set them at maximum
acceleration. If when selecting your Corian color your mouse accidentally lands on Azure instead of Aurora, you will get the wrong color knobs! Non-returnable knobs.
4. Wine rack lattice is used in pairs, sometimes
only one piece is ordered. We see it, a robot doesn't know.
5. Lenape items come in a host of colors. Remember the mouse jumping thing when selecting color options? Meant to click on black, but accidentially clicked
on bone. When typing out the words or color codes, less chance of getting that wrong.
6. Wood switchplates come in hundreds of possible combinations, wood species, grain selection, edges, sizes, etc. Drop down menus
could make a mess of things.
These are common oversights with orders we have received. We do not want to send a wrong or incomplete
order. It is NOT our goal to cost you extra freight, time, or aggravation. So for now, we will manually review every order we receive. That is part of our customer service! We dare other companies to follow suit.... Would you like to see some of our testimonials of customer satisfaction? Q. Your on-line ordering page came up with a page cannot be displayed error. What's wrong?
A. We have
been told that certain browsers can bring up this error message on secure sites. It is primarily due to McAfee or Norton firewall protection, and then the standard Windows' firewall BOTH being turned on. Double check
that you do not have double firewall going. And if you ever wonder why your computer seems slow, that might be part of the reason too. Too much going on in the background. TOP of page Product information questions: Accuride, Hera, Rev-A-Shelf, Omega, Lenape, etc. Q. Do you provide tech support or can you answer my questions about....?
A. We educate ourselves on the products that we offer. We do not like receiving the answer, "I don't know." And thus we do not use it ourselves. If we do not know, we will find out for you. Our owner is very
knowledgeable about the products. He will answer your questions or find the answers to them. It is best to summarize your questions in an e-mail. If you would like to call or fax us, that is quite all right too. We use
to have longer than normal business hours to accommodate our West Coast friends and those that work late. Now we generally stop answering the phone by 5 PM. Sometimes we will answer e-mails later than that, or by the
next day. TOP of page Custom made cabinet door and drawer front questions
Q. Why can I not find prices for your custom made doors on your web site?
A. As of Dec. 2009, Quality Doors is out of business. Woodmont Doors is our main door line now and we actually do post sq. ft. pricing on their door designs. We will still quote out orders for you if you would like us to. There is an on-line submission form. As for WalzCraft Door selections, they have a ton more choice and it is much more complicated. Thus send us a quotation request and we will quote their brand of door for you. And now we have Hoffman Door also. Quotations will be done upon request. But as for posted door pricing, square foot pricing is shown for Woodmont Doors.
Q. How long do door orders take?
A. We order right away when we receive a door order. Thermal foil (RTF) doors usually are 2 to 3 weeks production, then shipping time to you. Unfinished wood doors are about
2 weeks plus travel. Finished wood doors are 2 to 2-1/2 weeks plus travel. Larger orders do seem to take a day or two longer production time. When any of the 3 doors companies we represent confirms the orders we place,
we always update you with their estimated ship date. All door orders are set up as direct ships to speed up travel time to you and to keep the freight cost to you much lower. Q. What is face frame cabinetry?
A. For an easy explanation, select this link to view 2 diagrams explaining it. TOP of page Go to the Eclectic-ware main product selection page
or try our Site Navigator
This page was last updated August 2010. |
